Refund and Return policy

1. Security tag

• Every Los Amigos product is sent with a security tag attached.
• Please keep the tag attached until you are sure you want to keep the product.
• A removed, cut or damaged tag makes a product ineligible for a size exchange. It does not affect your rights if the product is damaged, defective, incorrect or materially different from its description.

2. Size and fit exchange

• You can ask for a size exchange within 7 days of delivery.
• The product must be unused, unwashed and in original condition, with the security tag and all original tags intact, and with the original packaging where available.
• To ask, click “Need help with size or fit” on your order page, or write to losamigos.care@gmail.com with your order number.
• Exchanges are handled by our team. They are not automatic and depend on stock.
• Once approved, we collect the original product first. After it reaches our warehouse and passes a quality check, we send the new size.
• A ₹150 pickup and handling fee applies to each approved size-exchange request. It is payable when the replacement product is delivered.
• If your size is not available, we offer store credit equal to the product value. Where the law gives you a different remedy, we will provide that remedy.
• Orders that use our standard ₹151 prepaid discount remain eligible for size exchange.

3. Who can ask for a size exchange

• Prepaid and Cash on Delivery orders follow the same rules.
• The standard ₹151 prepaid discount does not affect exchange eligibility.

4. Items not eligible for a voluntary size exchange

• Sale or clearance items clearly marked “Not eligible for exchange” on the product page and before checkout, prior to purchase.
• Customised or altered items, and accessories (where applicable).
• Products with a removed or damaged security tag, or that are used, washed or damaged after delivery.
• The standard ₹151 prepaid discount is not a sale or clearance exclusion.
• No exclusion in this section overrides your rights under consumer law.

5. Damaged, defective, incorrect or materially different products

• Please tell us within 48 hours of delivery, with clear photos or a video if you can.
• Reporting after 48 hours does not automatically remove your rights under consumer law. We will look at every report.
• For a credible claim, we will investigate and arrange a free pickup. You do not pay any pickup fee upfront.
• After checking, we arrange a replacement or a refund, as required by applicable consumer law. We also refund the shipping charge when the mistake is ours.

6. Refunds and store credit

• Once a refund is approved after checking the product, Los Amigos starts the refund within 7–10 business days. When the money shows in your account can also depend on your bank or payment provider.
• Refunds go to the original payment method where possible. If that is not possible, and for COD orders, we will ask you for bank or UPI details, collected securely.
• Store credit is given only when your size is not available (section 2), or if you choose it instead of a refund. Credit can be used on future purchases on our website.

7. Return shipping

• Size exchange: pickup is arranged by us, and the ₹150 fee in section 2 applies.
• Damaged, defective, incorrect or materially different product: pickup is free, as in section 5.

8. Return to Origin (RTO)

• If a parcel comes back because of a reason that is the customer’s responsibility (for example a wrong address, repeated failed delivery attempts or refusal to accept delivery), a re-shipping charge may apply. We will tell you the charge by WhatsApp or email, and we send the parcel again only after you agree to it.
• No charge applies when Los Amigos or the courier caused the failed delivery.

9. Contact

10. Policy updates

• This policy shows its effective date at the top. We may update it.
• Updates do not reduce the rights that apply to orders already placed. The version in force when you placed your order applies to that order, and we keep earlier versions for reference.